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Frequently Asked Questions

Your Frequently Asked Questions

Must I open an account to place an order?

No, you do not need to register.
However, we highly recommend that you do create an account to benefit from future “Special Offers”.

How do I see the prices in my country’s currency?

Simply switch to your preferred currency at the top right of our website.

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when a) the item you ordered did not arrive within the time promised by the seller, b) the item you received was not as described, c) the item you received that was assured to be genuine was fake.

What is the minimum purchase value for free delivery?

We try to offer free delivery to your home whenever possible. But in many cases we also offer our keen customers alternative and often faster delivery options, at variable costs depending on the product and the delivery country.
The shipping cost is always clearly mentioned before you proceed for payment.

How safe is it to make an online payment?

All the payments are processed over an SSL connection.
This is an industry-standard secure payment method so that we can ensure that all your online transactions are processed in an extremely secure environment.

How do I know that my order is confirmed?

Once your order is confirmed, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) with the respective tracking details when available.

Will you keep my personal information private?

We care about privacy as much as you do, and guarantee that all personal data will be kept private and confidential. Full stop. For further details, please see our Terms & Conditions.

Will you deliver the products to a place that is different from my billing address?

Yes, of course! Simply fill in your address as the “billing address” and the other delivery address as the “shipping address”.

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